# Space/%20 in Form Personalization Token

**URL:** <https://community.hubspot.com/t/space-20-in-form-personalization-token/53981>\
**Category:** Email Marketing Tool\
**Created:** [March 29, 2022, 8:28am UTC](https://community.hubspot.com/t/space-20-in-form-personalization-token/53981 "2022-03-29T08:28:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Alexrott](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alexrott/32/9373_2.png) [@Alexrott](https://community.hubspot.com/u/Alexrott)\
**Post date:** [March 29, 2022, 8:28am UTC](https://community.hubspot.com/t/space-20-in-form-personalization-token/53981/1 "2022-03-29T08:28:18Z")

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I’m trying to add a personalization token in a link to a form. I’m having trouble with spaces in the content that gets put into the token.

My link: [https://share.hsforms.com/1LJPooqc6QhWLDBP?email=](https://share.hsforms.com/1LJPooqc6QhWLDBPbssjQ5g4tsd3?email=){{[contact.email](http://contact.email/)}}&firstname={{contact.firstname}}&name={{[company.name](http://company.name/)}}&lastname={{contact.lastname}}

What Hubspot makes of it: [https://share.hsforms.com/1LJPooqc6QhWLDBP?email=abc@cdf.com&firstname=Test&name=T](https://share.hsforms.com/1LJPooqc6QhWLDBPbssjQ5g4tsd3?email=abc@cdf.com&firstname=Test&name=Menzel)& Test GmbH&lastname=XX

The URL gets cut off after the blank space - there should be a %20 to ensure the URL is all in one string.

This problem occurs with all properties that have content with 2 or more words.

Anyone else having this issue and maybe know how to solve it?

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 29, 2022, 9:12am UTC](https://community.hubspot.com/t/space-20-in-form-personalization-token/53981/2 "2022-03-29T09:12:26Z")

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Hi @Alexrott,

On my end, this is working as intended, including added %20 for space characters. Could you confirm that you’re using the personalization token within a hyperlink (see screenshot, alternatively with HTML href link tag) and not in plain text?

 ![karstenkoehler_0-1648545136707.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/2/e20c6354b8e9c207994938b9de4237d4de6d84db.png)

Best regards!

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<div class="post-metadata">

**Author:** ![Alexrott](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alexrott/32/9373_2.png) [@Alexrott](https://community.hubspot.com/u/Alexrott)\
**Post date:** [March 29, 2022, 10:02am UTC](https://community.hubspot.com/t/space-20-in-form-personalization-token/53981/3 "2022-03-29T10:02:07Z")

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Hi @karstenkoehler,

thanks for the quick reply.

The Token is used within a hyperlink: My link: **[https://share.hsforms.com/1LJPooqc6QhWLDBP?email=](https://share.hsforms.com/1LJPooqc6QhWLDBPbssjQ5g4tsd3?email=){{[contact.email](http://contact.email/)}}&firstname={{contact.firstname}}&name={{[company.name](http://company.name/)}}&lastname={{contact.lastname}}**

The link is placed inside a internal Email that gets triggered in a workflow. See picture attached (it’s in German, but I guess that’s fine for you 🙂

 ![wf hs.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/5/85c4662e628040eaa12a0759d70307093ec36b23.png)

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 29, 2022, 10:12am UTC](https://community.hubspot.com/t/space-20-in-form-personalization-token/53981/4 "2022-03-29T10:12:29Z")

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Hi @Alexrott,

The personalization tokens in your internal email are creating plain text, not a link. (An email client or browser will try to recognize a link from plain text, but it’s still plain text.)

I’d recommend spelling out “Antrag prüfen” and then using the link icon to add a hyperlink to “Antrag prüfen”. In there, you won’t have the option to pick a personalization token but you can follow the syntax that you’re already familiar with: {{ object.internalpropertyname}}

Let me know if you have any follow-up questions!

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<div class="post-metadata">

**Author:** ![Alexrott](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/alexrott/32/9373_2.png) [@Alexrott](https://community.hubspot.com/u/Alexrott)\
**Post date:** [March 29, 2022, 10:25am UTC](https://community.hubspot.com/t/space-20-in-form-personalization-token/53981/5 "2022-03-29T10:25:07Z")

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Thanks so much @karstenkoehler!, this solves it!

(now I have the next problem, which is: if there’s a “&” in the content it gets cut off - but i guess this is unsolvable with how the URL is built)