Oh my gosh YES PLEASE!. We have tried to incorporate HubSpot chat into our business twice and both times we have had to revert back to our previous tool because we miss too many darn chats.
We need something that pounds us mercilessly until someone responds to the chat. Can you imagine a phone that only rings once (if at all)? Personally, I want it to ring and ring and ring continuously like a phone.
As much as I appreciate the value of having it purely a web solution, I think we need to add this to the Windows application that sits in my icon tray. Right now the Windows application doesn’t include chat notifications. Let’s add it there, then I can see if it’s loaded and I’ll get audible notifications and screen pops bashing my team over the head.
Right now, the notifications don’t really work, and this makes the tool largely unusable in spite of the wonderful integration with HubSpot. Let’s take the next step. We love the tool!