Currently, you can sort ticket views by any table header, except the associated contact or company. There are many instances (daily) where I have the same person submit more than one ticket about the exact same issue. Within an hour or so. Both tickets would be New in this situation.
It would be a lot easier to see these so that I can merge them if I could sort based off the associated contact record. Currently, that’s not possible
This would also be helpful for our company as well. This idea has my vote.
It would be extremely helpful to be able to sort tickets by Company.