# something wrong with webhooks

**URL:** <https://community.hubspot.com/t/something-wrong-with-webhooks/138207>\
**Category:** APIs & Integrations\
**Tags:** webhooks\
**Created:** [August 19, 2025, 9:35am UTC](https://community.hubspot.com/t/something-wrong-with-webhooks/138207 "2025-08-19T09:35:23Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Jaylin](https://avatars.discourse-cdn.com/v4/letter/j/49beb7/32.png) [@Jaylin](https://community.hubspot.com/u/Jaylin)\
**Post date:** [August 19, 2025, 9:35am UTC](https://community.hubspot.com/t/something-wrong-with-webhooks/138207/1 "2025-08-19T09:35:23Z")

</div>

Hi everyone，

i use webhook to get the email lowercase from magento.

but sometimes it will have the wrong code 401,. you can find deatils below. do you know why this situation happen? and how to correct it?

 ![Jaylin_0-1755596044557.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/6/769ab656a860846e3de228800a26a03ca3d12011.jpeg)

---

<div class="post-metadata">

**Author:** ![Jigar\_Thakker](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jigar_thakker/32/63606_2.png) [@Jigar\_Thakker](https://community.hubspot.com/u/Jigar_Thakker)\
**Post date:** [August 19, 2025, 10:00am UTC](https://community.hubspot.com/t/something-wrong-with-webhooks/138207/2 "2025-08-19T10:00:34Z")

</div>

Hi @Jaylin,

Thanks for providing the screenshot. Your webhook action is receiving a 410 response with an HTML error page from the destination URL, so HubSpot can’t deliver the request.

1. In your HubSpot workflow \> Send a webhook action \> Confirm the exact Webhook URL you’re posting to is correct and live (HTTPS, correct path, accepts POST).
2. If your endpoint requires authentication, set Authentication type to the method your server expects (e.g., API key in Request header or Include request signature in header) and align the header name/value with your server’s checks.
3. Click Test action and review the Response tab (and httpHeaders under Request) to see exactly what your server received and returned.
4. If the server still returns an error, temporarily point the Webhook URL to [webhook.site](http://webhook.site/) to inspect the incoming request (headers/body), then adjust your server route or auth logic to match what HubSpot sends.
5. Because 4\*\* responses aren’t retried by HubSpot, fix/replace the endpoint first, then save the action and turn the workflow on again.

Reference: [How to Trigger Webhooks in HubSpot Contact-Based Workflows](https://knowledge.hubspot.com/workflows/how-do-i-use-webhooks-with-hubspot-workflows)

If this doesn’t help, can you confirm which auth method your Magento endpoint is using?

If this helps, feel free to mark it as the solution ✔ and give it an upvote 👍 !

---

<div class="post-metadata">

**Author:** ![MichaelMa](https://avatars.discourse-cdn.com/v4/letter/m/b5ac83/32.png) [@MichaelMa](https://community.hubspot.com/u/MichaelMa)\
**Post date:** [August 19, 2025, 12:18pm UTC](https://community.hubspot.com/t/something-wrong-with-webhooks/138207/3 "2025-08-19T12:18:32Z")

</div>

It looks like you’re using Glitch for your webhook. Unfortunately, Glitch shut down their service on July 8th.

Here’s their blog post about it:

> **[Important changes are coming to Glitch](https://blog.glitch.com/post/changes-are-coming-to-glitch/)**
>
> We’ve got an important update for the Glitch community today: We’ll be ending web hosting for your apps on Glitch.