# Something went wrong in the conversation view

**URL:** <https://community.hubspot.com/t/something-went-wrong-in-the-conversation-view/17728>\
**Category:** Tickets & Conversations\
**Tags:** conversations-inbox\
**Created:** [December 16, 2019, 1:34pm UTC](https://community.hubspot.com/t/something-went-wrong-in-the-conversation-view/17728 "2019-12-16T13:34:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Michiel1010](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/michiel1010/32/69256_2.png) [@Michiel1010](https://community.hubspot.com/u/Michiel1010)\
**Post date:** [December 16, 2019, 1:34pm UTC](https://community.hubspot.com/t/something-went-wrong-in-the-conversation-view/17728/1 "2019-12-16T13:34:36Z")

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When I click on the conversations in the menu I get the following error message:

 ![Screenshot 2019-12-16 at 14.27.44.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/1/2179eb5901b9083508da0778803a40b23076c38c.png)

I can’t use / assess the conversations view anymoe

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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [December 16, 2019, 11:41pm UTC](https://community.hubspot.com/t/something-went-wrong-in-the-conversation-view/17728/2 "2019-12-16T23:41:08Z")

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Hi @Michiel1010,

Can you please collect a [har file](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-Collecting-a-HAR-file/td-p/20103) and send along a video of what you are experiencing?

Additionally, are other users experiencing this as well?

Thank you,  
Jenny

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**Author:** ![Michiel1010](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/michiel1010/32/69256_2.png) [@Michiel1010](https://community.hubspot.com/u/Michiel1010)\
**Post date:** [December 24, 2019, 8:48am UTC](https://community.hubspot.com/t/something-went-wrong-in-the-conversation-view/17728/3 "2019-12-24T08:48:27Z")

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I can’t upload the har file. I have renamed it to a png file but it is too big 8MB

No other users are experiencing this.

We are evaluating the product for our sales and marketing activities

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**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\
**Post date:** [January 6, 2020, 4:09pm UTC](https://community.hubspot.com/t/something-went-wrong-in-the-conversation-view/17728/4 "2020-01-06T16:09:59Z")

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Hi @Michiel1010

Thank you for your patience. Are you still experiencing this issue? If you can direct message me a video of the behavior, that would be great!

Thank you,

Jenny

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**Author:** ![Michiel1010](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/michiel1010/32/69256_2.png) [@Michiel1010](https://community.hubspot.com/u/Michiel1010)\
**Post date:** [January 21, 2020, 12:11pm UTC](https://community.hubspot.com/t/something-went-wrong-in-the-conversation-view/17728/5 "2020-01-21T12:11:16Z")

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The problem is now solved. I don’t know why but I can now access the conversations view again