# Some error occuring only in incognito mode

**URL:** <https://community.hubspot.com/t/some-error-occuring-only-in-incognito-mode/34928>\
**Category:** APIs & Integrations\
**Tags:** developer-tools\
**Created:** [April 3, 2021, 5:01am UTC](https://community.hubspot.com/t/some-error-occuring-only-in-incognito-mode/34928 "2021-04-03T05:01:16Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![bharadwajbb](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bharadwajbb/32/62359_2.png) [@bharadwajbb](https://community.hubspot.com/u/bharadwajbb)\
**Post date:** [April 3, 2021, 5:01am UTC](https://community.hubspot.com/t/some-error-occuring-only-in-incognito-mode/34928/1 "2021-04-03T05:01:16Z")

</div>

Exception accessing local storage. DOMException: Failed to read the ‘localStorage’ property from ‘Window’: Access is denied for this document.

at h ([https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:35325](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:35325))

at m ([https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:35686](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:35686))

at u ([https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:17093](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:17093))

at [https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:17340](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:17340)

at u ([https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:17093](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:17093))

at [https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:17340](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:17340)

at [https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:25536](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:25536)

at e ([https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:30111](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:30111))

at t ([https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:25488](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:25488))

at [https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:25712](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:25712)

at [https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:25796](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:25796)

at [https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:342577](https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:342577)

at new Promise (\<anonymous\>)

at s ([https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:342551](https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:342551))

at Object.get ([https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:277792](https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:277792))

at i ([https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:207375](https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:207375))

at [https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:339766](https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:339766)

at [https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:445472](https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:445472)

at dispatch ([https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:252960](https://static.hsappstatic.net/hubspot-dlb/static-1.129/bundle.production.js:1:252960))

at[u] [https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:407062[/u]](https://static.hsappstatic.net/conversations-visitor-ui/static-1.11005/bundles/visitor.js:1:407062%5B/u%5D)

This is the error that I am getting only in incognito windows, what does the error mean, why does this occur, and what can I do to stop this from occurring.

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<div class="post-metadata">

**Author:** ![tominal](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tominal/32/73018_2.png) [@tominal](https://community.hubspot.com/u/tominal)\
**Post date:** [April 3, 2021, 3:44pm UTC](https://community.hubspot.com/t/some-error-occuring-only-in-incognito-mode/34928/2 "2021-04-03T15:44:48Z")

</div>

Incognito windows do not retain localStorage or session storage. Something in HubSpot’s production JS is wanting to store something and that functionality isn’t there. If you’re trying to view something as a new user, I would use a different browser that isn’t logged into your account..

Hope that helps.