Request to recover certifications from an inactive account

Smart CRM & Sales Hub Account & Settings
1

Hi,

I hope you’re having a good day. I’m reaching out because my previous HubSpot account was deleted due to inactivity; at the time, I received an email notification confirming that this would happen.

I subsequently created a new HubSpot account using the same email address that was registered in my previous profile.

Due to the profile deletion, I no longer have access to my HubSpot Academy certifications. The original certificate links no longer work, and the LinkedIn credential link is also broken.

Could you please check if it’s possible to restore these certifications and link them to my current account? If not, I would greatly appreciate it if you could send me the certificate images or the links so I can access them again.

I look forward to your response so I can provide my email and the credential links for the two certificates. Thank you in advance for your help.

Best regards,
Sara

2

Hey @Saracero525,

Thanks so much for posting in the Community!

When we transfer Academy certifications, we require that the old account still exists so that we have somewhere to pull that data from before transferring it to your new account. Unfortunately, we’re unable to transfer those certifications at this time.

We appreciate your understanding, and we hope that you’ll take a look at some new courses in your new account!

Shane, Community Manager