Social Media Certification quiz won’t mark complete after retake

Academy HubSpot Academy Support
1

Hi HubSpot Academy team,
I’m taking the Social Media Certification and I’m stuck on the first quiz under Developing a Social Media Strategy. I retook the quiz, and after the retake the check mark disappeared.

Now I can’t click Next on the quiz page, but I can continue through the lesson content from the left sidebar. Because the quiz page won’t advance, the lesson is not being marked complete, and I’m worried it will prevent me from completing the certification once I get to the end.

I’ve already tried retaking the quiz and navigating through the content manually. Could someone help reset or update the completion status?

2

Hello @SAl-Asady,

It looks like the Quiz is still not showing as complete. If you’re having issues accessing the quiz, would you mind closing out of the course, clear your cache, then try again?
If you’re still not seeing the ability to start over by submitting answers to the quiz again, then can you please screenshot specifically where you’re getting stuck? Once we have this I’d be more than happy to help.
Best,

Sam

3

Try logging out and back in, then open the quiz from the course outline and check if the score saved. If it’s still stuck, I’d contact the Academy team to reset it.