Any update about this feature? The status stills the same: Idea Submitted.
Can’t believe this is not happening yet 
With the new api upgrade on facebook this should be possible and would be awesome if it happened in hubspot. This is a huge need IG is taking over!
Suprised that after all this time and Upvotes Hubspot has not been able to implement a solution to add the Instagram messages to the Inbox.
If anyone has an idea on a third-party vendor that allows answering multiple Instagram account messages please let me know.
A year and a half and hubspot is still waiting on the community to fix this? Third-party recommendations? For all the huff and puff about being an industry leader in the hubspot blog, this seems like a pretty foundational miss. I guess I can deal with the frequent data delays on list memberships from the slow server, but not having basic functionality for social marketing and sales? Come on. If I have to go to facebook to manage the IG inbox, then I don’t need hubspot. What else do I not need hubspot for? The things I need it for most are either clunky or non-existent. Looking elsewhere since this is clearly not a priority here.
I would also really like to see this functionality, but it’s simply not possible (yet), because Instagram is blocking API access for the inbox.
So I am pretty sure if I say: there is not one tool (CRM, customer care etc, whatever) on the market that has this feature.
At the moment Instagram grants access to the inbox API, a lot of tools (hopefully including HubSpot) will jump into this, I assume.
But maybe HubSpot executives can put some pressure on Instagram, to make this happen sooner? 
Instagram messaging would be amazing.
Si de acuerdo, la idea es poder unificar todos los canales de comunicación con prospectos, al no tener instagram en la bandeja de entrada pierde sentido poner messenger.
Please get this added! Especially now with Facebook integrating both Instagram + Facebook messages, it is a must have!
Another reason is that without it pulling over as Facebook messages do, the original source comes through as offline :-(.
This would be a great feature to have indeed. Currently, incoming Facebook messages are managed in a HubSpot inbox, Instagram messages on Instagram.
Is there any roadmap on this? It is a killer featuer for our team. Otherwise we wont need the service Hub… @HubspotTeam
Agreed! It would be great to chat/message using the conversations tool for other platforms, especially for app developers
I’d be so hyped if they were to add this. For my marketing, I don’t wanna EVER leave hubspot to check other apps natively.
Why are they doing this to us Legacy software is not an excuse to stop innovating.
@hubspot If you don’t have the ressources to develop the feature yourself, please just acquire one of these smaller IG CRMs, that HAVE ALREADY done it:
- https://www.gramto.com/
- https://aigrow.me/
Let them keep doing their thing, but make the service free for marketing hub users.
Offer some kind of integration through piesync/api, you’ll figure it out.
The feature is highly sought-after and we all know you guys got the cash to do it.
Let’s give the users what they want 
Facebook has added Instagram to their messenger, so this should be done ASAP
Si la mayoria de mis clientes nos contactan via instagram y seria bueno integrarlos directamente al CRM
Agreed with everyone here. Can someone from hubspot give an update to us? It is surprising that Instagram messages cannot be integrated. This is a must have in 2021.
We also got a client needing this
We need need need this!
We are potentially going to loose a deal because of this one?
Surprised that this has not been sorted out yet. It makes sense if you are able to receive DM’s from Instagram.