Snippets can be very handy if the length would be much longer for writing and also possibility edit text with bolding, colors etc. If I want sent invoicing information for the client I had to do 5 different snippets.
So, please take the length limitations away.
Snippets are a great productivity-enhancing tool. I was hoping to create Snippits of concise answers to the FAQ’s of our various services/solutions. However, with the current 500 character limit, I can’t provide a helpful enough answer to many of the FAQs in such limited space. Even just 1000 characters would make a world of difference for me, and ideally no limit or a much, much higher limit, because with each limit extension, I could think of 100 more ways I could use this to make our team more effective!
We need longer snippets - this is a huge limitation for us to use during calls, notes, and responses.
Also the snippets would be great if they allowed for including a document.
It extremly annoying not beeing ably to put the whole description and the price of the specific feature into the snippet.
Please guys, I know you can do better, fix it!
Thanks
ATTENTION HubSpot,
Please remove the character limit for the Snippet feature. There are too many use cases that may exceed your character allotment when creating snippets. I can think of many uses but unfortunately am limited. Please make this a priority.
Completely agree and upvoting on this! Many macros and saved replies don’t have a text limit and it makes no sense for there to be one in Hubspot’s version. Please remove the text limit restriction!
The only alterntiave is templates. However… unlike templates, Snippets offer the ability to quickly add various text blocks instantly to a single email. As such template dont provide a good alternative.
Why limit the text size? I have had to create three snippits to create a single block of information.
Again, the question really is why limit the snippet size?
Agreed, would love to see this
I upvoted this idea because the snippet length completely hinders us when it comes to quotes. The text window for “purchase terms” allows you to use snippets, but our Standard Terms and Services is over 3 pages long! I would imagine most companies (especially SaaS companies) have Purchase Terms that could never fit into a snippet. As it stands now we need to keep a second tab open and copy/paste in the terms and services every time we send a quote.
No limit to snippet length would fix this, but honestly a better solution would just be to have the ability to let people permantly affix their Terms to their quote, in the same way they do their logo and their brand color. ‘Standard’ Terms tend to remain… standard. Most people wouldnt want to have to physically add them to every quote. This would still be a pain, even if I had the ability to use our terms and services as a snippet.
We won’t be using this quote feature until this is addressed. I unfortunately have to reopen our contract with a 3rd party quoting software…
Agreed. It doesn’t seem that Hubspot should be making a ruling on how long messages should be, unless there is a technical reason for doing so. We are planning on using snippets for store handover note templates for use between teams through the customer lifecycle, and the text limit means we’re having to create multiple snippets to allow for all the notes to be captured.
ATTENTION HUBSPOT,
I feel like we are at a point to which this inquiry of ours needs to be addressed. It has gotten enough attention from its users to make changes. Please do provide us all with an update. Have a great weekend.
Yes, I also agree - this is such an easy fix, I still struggle to see why the limits are there in the first place
I agree with everything said above. It is quite frustrating and even sometimes counterproductive to be limited to 500 characters. Would the dev team be able to expend the limit soon? That’d be a great help for a lot of people!
It’s time hubspot! This limitation is incredibly frustrating!
I just encoutered this issue today and while I’m happy to see the request is already here in the idead form, I’m disoppinted that’s it’s been over a year with no change. When will HubSpot remove this text restriction?
+1 on this
I agree as well. This limits adoption by Sales greatly if they have to remember multiple snippet names/shortcuts to do something as simple as “Meeting Notes.” It’s way too short.
Agreed. We need this fixed. We can’t use HubSpot’s Quotes tool without the ability to easily include our Terms & Conditions which are longer than the snippets allow.
I have the same issue and agree that the snippet limit of 500 characters needs to be modified or removed entirely. In the meantime, if you are going to impose a limit, it would be helpful to have an onscreen character counter so you know when and where you need to trim the snippet to fit within the 500 character limit.
I can see this helping with terms as well or the quick creation of new template emails