I am testing Service Hub for our company, we use something like snippets in our current solution. Seeing that Serice Hub had snippets to put in tickets was a reflief until I tried it and found the 500 character limitation. It’s completely useless for us. Our smallest frequently used text is about 550 with some that we use every day being 3800 such as our standard installation introduction email. I’m unfortunately finding this to be a bit of a theme in HS, a great feature is available but is woefully limited.