The Text Limitation - As you’re aware there is a limitation in how much text you can include in the body of a snippet. This is disappointing as there may be paragraphs you send quite often that don’t necessarily qualify to be a template. For example, we have a variety of plans each with their own unique product offerings. A snippet would be a helpful tool for quickly inserting the cost of a specific plan plus it’s lineup of products. The text limitation prevents this ability.
I agree with this feedback. Another use case where this limit is a problem is with a Discovery Note snippet. There are specific questions we need to ask to qualify our leads while we have them on the phone. Because of the limit we can’t add the required questions in the Snippet, which makes it less useful.
I agree with this feedback. If there are software based arguments for the restriction ok, but otherwise it does not make sense to define the maximum length of a shortcut/snippet.
I understand that the designer(s) of that feature had a specific idea in mind but it should be up to the customer to apply it as they see fit.
Adding another layer here-- we would love to use the Snippet tool during Discovery Call’s but the text limitation prevents that.
I also need a longer snippet. Sometimes I have case study stories that I incorporate in my emails that go over 500 chars.
Our team uses snippets for a variety of things, but they really wanted to document references/testimonials as snippets so they could easily add them in. Unfortunately, the snippet length requirement prevents them from adding these since most are much longer than just a few words. Can you make the snippet length limit optional by account or not have one at all?
This looks like a dupe of https://community.hubspot.com/t5/HubSpot-Ideas/Snippet-Tool-Text-Limitation-Removal/idc-p/220477#M26381
I would like to second that! I have bulleted lists I’d like to add to emails by snippet. It’s frustrating to be limited to 500 characters.
Yes please! Please remove the snippet length validation!
This would be very useful. I need to enter terms and conditions into every single contract, and I’m having to copy and paste them from another document. Would love to save in a snippet or something similar. Thanks.
I am testing Service Hub for our company, we use something like snippets in our current solution. Seeing that Serice Hub had snippets to put in tickets was a reflief until I tried it and found the 500 character limitation. It’s completely useless for us. Our smallest frequently used text is about 550 with some that we use every day being 3800 such as our standard installation introduction email. I’m unfortunately finding this to be a bit of a theme in HS, a great feature is available but is woefully limited.
Hi Community!
We’ve now increased the character limit of snippets from 500 to 2500 characters.
Best,
Glen
Wonderful thank you.
Much appreciated! Though, any chance it could be longer? I have a 9,500 character list of Terms and Conditions I need to add to every contract.
R10,
In those cases you should use the Email template.
Hi Geoffww,
Where can I find that? I assumed I only had access to snippets when filling out the purchase terms field in a quote. We need the text on this form, signed by the client, it can’t just be in an email body.
Text limit on snippets make no sense. Terms and Conditions, case studies, special offers etc all need more than 500 characters!
Completely agree… Why have a limit on these? Everyone’s email length requirements are different.. Down with the snippet character limit!
Yes- why is there a text limit? Snippets can be quite lengthy for certain emails and they don’t qualify as a template. Please fix! I created an account just to write this.
Agree with everything above. We’d love to use the snippets even more when writing notes or sending quotes.
Now we need to split some basic text blocks to four (4!) snippets we include to the Terms section of a Quote. Ridiculous.
Hope to have a quick fix here!