# 'Snippet save error' - Can't adjust Snippets

**URL:** <https://community.hubspot.com/t/snippet-save-error-cant-adjust-snippets/103991>\
**Category:** CRM\
**Tags:** snippets\
**Created:** [April 3, 2024, 9:35am UTC](https://community.hubspot.com/t/snippet-save-error-cant-adjust-snippets/103991 "2024-04-03T09:35:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Tom\_B](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tom_b/32/61955_2.png) [@Tom\_B](https://community.hubspot.com/u/Tom_B)\
**Post date:** [April 3, 2024, 9:35am UTC](https://community.hubspot.com/t/snippet-save-error-cant-adjust-snippets/103991/1 "2024-04-03T09:35:42Z")

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Hello,

Is there any solution or reason why every single time I want to make an adjustment to existing Snippets, HubSpot simply refuses to save the changes. I’m simply changing text colours and highlighted colours.

It’s rather annoying I’m unable to improve any Snippets in our account by constantly being blocked.

 ![Screenshot 2024-04-03 at 11.20.32.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/8/28ac76c0105b9ae7c2bedd1a4221dd6917c4eaaf.png)

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<div class="post-metadata">

**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [April 3, 2024, 9:36pm UTC](https://community.hubspot.com/t/snippet-save-error-cant-adjust-snippets/103991/2 "2024-04-03T21:36:25Z")

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Hey [@Tom\_B](https://community.hubspot.com/t5/user/viewprofilepage/user-id/335611), thank you for posting in our Community.

Sometimes, browser cache and cookies can cause unexpected issues. Try clearing your [browser’s cache and cookies](https://knowledge.hubspot.com/website-pages/clear-your-browser-cache), then attempt to make the adjustments again and please ensure that your browser and operating system are up to date.

I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription and they will be able to provide real time assistance for this matter, including hopping on a screenshare if necessary.

Kindly,

Pam

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<div class="post-metadata">

**Author:** ![Tom\_B](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tom_b/32/61955_2.png) [@Tom\_B](https://community.hubspot.com/u/Tom_B)\
**Post date:** [April 4, 2024, 7:59am UTC](https://community.hubspot.com/t/snippet-save-error-cant-adjust-snippets/103991/3 "2024-04-04T07:59:33Z")

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Hi Pam,

Thanks for commenting. Unfortunately, it does not seem to have solved my issue as it keeps persisting. I’ll contact the Help Desk just in case.

Cheers!

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**Author:** ![SPom](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@SPom](https://community.hubspot.com/u/SPom)\
**Post date:** [April 23, 2025, 12:23am UTC](https://community.hubspot.com/t/snippet-save-error-cant-adjust-snippets/103991/4 "2025-04-23T00:23:08Z")

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I was having this issue and was able to resolve it by clicking “Clear formatting” before clicking save.