Snippet change to automatically update email Template

Smart CRM & Sales Hub Sales Hub Tools
1

Hi,

When I make a change to a snippet, I was expecting that change to automatically update in email templates where I’ve used the snippet. This is not happenning. Is the intended behaviour … once a snippet is inserted into an email template, then any further change to that snippet does not update the email template?

Greg

2

Hi @gdBI The snippet feature is a quick and easy way to add a block of text. Once the text is inserted though, it is no longer associated with the snippet. Therefore a change to the snippet will not change any text previously entered onto email templates. Instead, you can reformat the templates with the new snippets.

Thank you,

Ed Justen

3

Thanks Ed.

4

Hi,

Since 1pm today my snippets no longer work (deal: amount; deal: collection address; deal: delivery address) in the body of my emails sent via hubspot crm.

I tried to edit the email template by removing and adding the snippet again, still not working.

Is there something I can try? These snippets (deal: collection address; deal: delivery address) I have created myself and was working for about a month now.

Thanks!

5

HI @Hein_Aggenbag,

Are you still experiencing this issue? If so, can you please send along screenshots.

Thanks,
Jenny

6

Sorry for the late reply, but the problem sorted itself out :wink:

7

Hi Ed,
Thank you for the update! It would be great to have a way to add a snippet (or something else) as a variable to a template, so the snippet/variable get changed, the template is also automatically changed.
Is there already a way to do this? If yes, how can I do this?
If not, it would be great to implement this.
Thank you,
Thomas