I want to use smart properties for Tickets to read the Ticket Description (typically the body of an incoming email) and use that to set the Category of the Ticket.
Currently smart properties are only available on the company level
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Customize ticket fields in chatflow | 3 | 1331 | September 11, 2022 | |
| Filling additional Ticket Properties when customers submit a ticket via chatflows | 6 | 2968 | June 30, 2025 | |
| Customizable Ticket Category Property Depending on Conversations Inbox/Ticket Pipeline | 1 | 1652 | August 21, 2024 | |
| Chatflows only support contact and companies properties | 9 | 3532 | May 23, 2026 | |
| Get specific Ticket Properties using ticket API | 4 | 3900 | August 4, 2023 |