Hi @BenGale
I’ve noticed that it typically takes 1-2 minutes for the email to come through and usually I’ve already seen the ticket in the inbox.
I’m not sure what the expected notification timeframe is for tickets, but 5+ minutes does seem like a lot. Have you reviewed your workflow to see if there are other actions happening prior to the notification? Sometimes having multiple notifications set up causes them to happen in sequence (one after the other) instead of instantly as you might expect/prefer.