# Slow loading documents

**URL:** <https://community.hubspot.com/t/slow-loading-documents/97709>\
**Category:** Sales Hub Tools\
**Tags:** sales\
**Created:** [January 12, 2024, 1:44pm UTC](https://community.hubspot.com/t/slow-loading-documents/97709 "2024-01-12T13:44:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![KLacey2](https://avatars.discourse-cdn.com/v4/letter/k/5f9b8f/32.png) [@KLacey2](https://community.hubspot.com/u/KLacey2)\
**Post date:** [January 12, 2024, 1:44pm UTC](https://community.hubspot.com/t/slow-loading-documents/97709/1 "2024-01-12T13:44:06Z")

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Hi,

I’m really enjoying hubspot and would like to make better use of the documents tool. I plan to upload a 16 page pdf so I can better track customers behaviours as they view the document. The document is 16mb and uploads really quickly to hubspot, however, when I try to view the document; it take over 40 seconds to load on the web browser. how can I fix this problem? No customer is going to wait 40 seconds to view a brochure.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 12, 2024, 1:46pm UTC](https://community.hubspot.com/t/slow-loading-documents/97709/2 "2024-01-12T13:46:08Z")

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Hi @KLacey2,

This doesn’t sound like it’s necessarily a HubSpot issue; some browsers take a long time not only loading but also rendering files of that size.

Can you try to export the PDF file at a smaller size, potentially using online PDF compression tools?

Best regards!

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**Author:** ![KLacey2](https://avatars.discourse-cdn.com/v4/letter/k/5f9b8f/32.png) [@KLacey2](https://community.hubspot.com/u/KLacey2)\
**Post date:** [January 12, 2024, 2:14pm UTC](https://community.hubspot.com/t/slow-loading-documents/97709/3 "2024-01-12T14:14:14Z")

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Hi,  
I would like to know what file size hubspot recommends for this? I can go  
smaller with my file size but then my pictures are blurred and it  
doesn’t function very well as a sales document. If the reason is a  
rendering issue with the browser, then that’s a shame

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 12, 2024, 2:16pm UTC](https://community.hubspot.com/t/slow-loading-documents/97709/4 "2024-01-12T14:16:41Z")

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Hi @KLacey2,

Try and get it below 5MB, even better if you can get it below 3MB. Compression tools can work magic and you should be able to reduce your file size without noticeable compression.

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**Author:** ![Smane1](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@Smane1](https://community.hubspot.com/u/Smane1)\
**Post date:** [October 7, 2024, 6:46pm UTC](https://community.hubspot.com/t/slow-loading-documents/97709/5 "2024-10-07T18:46:15Z")

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Hi! The team at HubSpot recently upgraded our Documents rendering library which should hopefully help resolve this issue and other similar ones.