# SLA management required

**URL:** <https://community.hubspot.com/t/sla-management-required/27174>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [October 23, 2020, 4:31pm UTC](https://community.hubspot.com/t/sla-management-required/27174 "2020-10-23T16:31:05Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![edowling](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/edowling/32/60959_2.png) [@edowling](https://community.hubspot.com/u/edowling)\
**Post date:** [March 10, 2022, 2:20pm UTC](https://community.hubspot.com/t/sla-management-required/27174/8 "2022-03-10T14:20:35Z")

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Hello everyone -- I’m excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Professional and Enterprise customers!

This feature enables you to set SLAs in the inbox to help reps prioritize incoming tickets based on their importance and ensure that they meet your customer expectations. Please visit this knowledge base article: [Set SLAs in the inbox](https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox) for more details.

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_[View the full topic](https://community.hubspot.com/t/sla-management-required/27174)._