# SLA management required

**URL:** <https://community.hubspot.com/t/sla-management-required/27174>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [October 23, 2020, 4:31pm UTC](https://community.hubspot.com/t/sla-management-required/27174 "2020-10-23T16:31:05Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![edowling](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/edowling/32/60959_2.png) [@edowling](https://community.hubspot.com/u/edowling)\
**Post date:** [February 22, 2022, 9:14pm UTC](https://community.hubspot.com/t/sla-management-required/27174/6 "2022-02-22T21:14:20Z")

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Hello everyone,

I’m excited to share this functionality Service Level Agreements (SLAs) is now in public beta, which means we’re eager to get feedback from you!

This feature enables Service Hub Professional and Enterprise customers to set SLAs in the inbox to help reps prioritize incoming tickets based on their importance and ensure that they meet your customer expectations. Please visit this knowledge base article: [Set SLAs in the inbox (BETA)](https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox) for all the details.

If you’re interested, the quickest way to request access to this feature is to [fill out this form](https://docs.google.com/forms/d/e/1FAIpQLSdnpHsTcvPGVEn5FONH3TfVqq0iqyPD3-oPh5rNCs_RXeO0HA/viewform? __hstc=20629287.ba842361cb75e294137c7f65ca0caa79.1627321785245.1645556331584.1645561807793.442&__ hssc=20629287.36.1645561807793&__hsfp=3646573209).

Emily

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_[View the full topic](https://community.hubspot.com/t/sla-management-required/27174)._