# SLA management required

**URL:** <https://community.hubspot.com/t/sla-management-required/27174>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [October 23, 2020, 4:31pm UTC](https://community.hubspot.com/t/sla-management-required/27174 "2020-10-23T16:31:05Z")\
**Posts on this page:** 1\
**Showing post:** 10

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**Author:** ![edowling](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/edowling/32/60959_2.png) [@edowling](https://community.hubspot.com/u/edowling)\
**Post date:** [March 23, 2022, 8:57pm UTC](https://community.hubspot.com/t/sla-management-required/27174/10 "2022-03-23T20:57:27Z")

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Hi Maja,

Our SLA feature is now live and no longer in beta. We have reporting available for SLAs which is mentioned at the bottom of this article: [Set SLAs in the inbox](https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox). You can also create your own custom reports with the four SLA ticket properties, also mentioned at the bottom of the previously linked article.

I hope this helps!

Emily

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