SLA configuration appending to previous SLA When ticket status moves to waiting on engineering from
Hey @SJ6, are you looking for a way to track the amount of time a ticket spends in each stage? If so I might be able to help in this area! I’m part of Aptitude 8’s product team A8Labs. We’re currently in Beta for a new SLA Tool called Timerman SLA that allows you to assign SLA Policies to both tickets and deals via workflows. It also tracks time in each stage down to the minute and lets you create reports/dashboards within HubSpot!
Feel free to shoot me a message if you want to learn more!
Hi J,
Yes, let’s connect once and see is what iam expecting is same as what you
going to explain me in hubspot.Please share the zoom or google chat link
with me