Sign in gets a no account error.

Sir or Ma’am, Sign in gets a no account error.

This is a free acct, outlook email tracking, and i also have 2FA with this acct. However going forward thru the sign on process results in a accout not found error.

How should I proceed? I willbe out of my office today and returning tomorrow.

Thank you for you consideration. Cheers

Hi @csivers2004,

Thank you for reaching out!

Could you follow the steps of this article and if you’re still unable to log in, can you submit the form linked at the end of the article? A member of our support team will be in touch to assist.

Thank you,
Kristen