Dear HubSpotters,
I just signed up for the individual Sales Hub Professional package so I can really start to use the software without to many restrictions.
First problem I notice is that mails receiving from Gmail, answered in HubSpot, will be under the “sent” category in Gmail. But the initial e-mail is still “unread” in my Gmail inbox and without the arrow mark that shows that I answered this e-mail.
Is there a solution to show them as opened and answered in Gmail?
Thanks in advance!
Hi @BasR
Can you elaborate a bit or maybe include a screenshot of what you mean by “answered in HubSpot, will be under the “sent” category in Gmai”.
I am not fully understanding what you are expecting to see in which tool and why…
Thanks
Frank
Hi Frank,
Sure.
When I’m replying on incoming e-mails in HubSpot, you will see in the Gmail “sent box” my answer to the original sender. But the mail from the original sender will stay unopened in Gmail. I want it to be marked as opened and replied in Gmail so my superviser sees (in the Gmail inbox) that I handled the e-mail (out of HubSpot).
Hi @BasR
Then why not just read and reply to the email in GMail? I see you have the HubSpot GMail so working out of GMail makes the most sense.
The read status in GMail is dependent on you reading this in GMail, this is not something HubSpot or the plugin will be able to update.
Frank
Hi Frank,
Thank you for confirming that it’s not possible to have this plugin.
