On a ticket, the Attachments panel only shows a thumbnail, filename and upload date for each file. There’s no way to tell which note a file came from without opening every note on the ticket and matching timestamps manually.
Most of our team starts a note with a short heading, for example “Job Complete,” or a one-line summary of a reported fault. If that first line showed underneath the filename in the Attachments panel, we could tell at a glance whether a batch of photos documents a finished job or an incoming issue, without extra clicks.
Attached is a mockup showing the current behaviour next to the suggested change, using a real example from one of our tickets.
This would be genuinely useful for anyone using tickets for service or field work, where photos get attached at multiple points in a job’s life and knowing the context at a glance matters.
