When adding a filter in a Help Desk view, the numbers in the column on the left are not taking the filter into account. For example, if it shows Unassigned (8) because we have multiple pipelines, but actually zero tickets are unassigned for the filter that we have set. I want the numbers in the column to match what I am filtering by.
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Filter the helpdesk tickets by pipeline | 25 | 8266 | August 29, 2025 | |
| ticket/deal pipeline filter should show in the right filter section when applied | 0 | 325 | December 12, 2024 | |
| Use column headers in Help Desk to search and/or filter | 0 | 126 | October 8, 2025 | |
| Helpdesk: Present full ticket activity displayed in the HelpDesk | 0 | 183 | February 12, 2025 | |
| Filter by custom field on Client Ticket Page | 0 | 139 | April 14, 2026 |