Hello there,
Based on user feedback, we’ve updated how email recipients are displayed. Now, when composing an email in Helpdesk, you can simply click on the email address field to view the full list of recipients before sending.
The full list of recipient emails is not visible by default while drafting your response."
Right now, it’s a bit of a hassle to view all the recipients. Our users have requested to see all email addresses displayed at once while drafting an email, just to make absolutely sure they are sending it to the right contacts.
It would be awesome if we could get this upgraded!
Thanks.