We are evaluating the Helpdesk. But we mentioned that it’s not possible to see a call in the Helpdesk timeline like in Tickets possible. Even not on the right site as objects.
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Show associated calls in Help Desk ticket view | 0 | 25 | June 23, 2026 | |
| Logged call using RingCentral not appearin in HelpDesk | 4 | 55 | August 3, 2026 | |
| Calling in Help Desk | 3 | 715 | June 25, 2026 | |
| Provide Ability to find the Help Desk conversation in standalone Ticket View | 0 | 192 | December 11, 2024 | |
| Conversation associated with ticket and Custom Object not shown in Timeline | 6 | 2605 | December 20, 2024 |