# Shared inbox related

**URL:** <https://community.hubspot.com/t/shared-inbox-related/163458>\
**Category:** Tickets & Conversations\
**Tags:** object, enterprise\
**Created:** [October 30, 2026, 9:51am UTC](https://community.hubspot.com/t/shared-inbox-related/163458 "2026-10-30T09:51:35Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 30, 2026, 9:54am UTC](https://community.hubspot.com/t/shared-inbox-related/163458/2 "2026-10-30T09:54:38Z")

</div>

Hi @vinayakhnr6,

Regarding your first point, no, as far as I know this is not possible, see also this request to the product team: [Disable automatic contact creation for Conversations](https://community.hubspot.com/t/disable-automatic-contact-creation-for-conversations/9970) - you can upvote the request and accept my reply as a solution to help others find it more easily.

Regarding your second question, no, once connected, HubSpot will accept incoming emails.

Best regards

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