# Shared Inbound Line for Support

**URL:** <https://community.hubspot.com/t/shared-inbound-line-for-support/79959>\
**Category:** HubSpot Ideas\
**Tags:** user-management-permissions, calling\
**Created:** [April 25, 2023, 12:21am UTC](https://community.hubspot.com/t/shared-inbound-line-for-support/79959 "2023-04-25T00:21:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RMorris7](https://avatars.discourse-cdn.com/v4/letter/r/e9c0ed/32.png) [@RMorris7](https://community.hubspot.com/u/RMorris7)\
**Post date:** [April 25, 2023, 12:21am UTC](https://community.hubspot.com/t/shared-inbound-line-for-support/79959/1 "2023-04-25T00:21:24Z")

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Love the new sales calling features for HubSpot. It would be awesome to have the ability to create a shared line for HubSpot for inbound calling that routes to multiple users (e.g. a company 1-800-support) line that any permissioned user can pick up through conversations and perhaps automatically opens a ticket…

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**Author:** ![TeyT](https://avatars.discourse-cdn.com/v4/letter/t/8dc957/32.png) [@TeyT](https://community.hubspot.com/u/TeyT)\
**Post date:** [May 19, 2023, 1:03am UTC](https://community.hubspot.com/t/shared-inbound-line-for-support/79959/2 "2023-05-19T01:03:56Z")

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It would be amazing if tickets are automatically created for abandoned calls as well.