# Shared / Custom Views in Help Desk **URL:** \ **Category:** HubSpot Ideas\ **Tags:** user-management-permissions, help-desk, conversations-inbox\ **Created:** [May 17, 2024, 5:27pm UTC](https://community.hubspot.com/t/shared-custom-views-in-help-desk/107449 "2024-05-17T17:27:08Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![BeccaArmistead](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/beccaarmistead/32/43030_2.png) [@BeccaArmistead](https://community.hubspot.com/u/BeccaArmistead)\ **Post date:** [May 17, 2024, 5:27pm UTC](https://community.hubspot.com/t/shared-custom-views-in-help-desk/107449/1 "2024-05-17T17:27:08Z")
As an admin, I’d like to see all views that my team is creating in Help Desk. Right now, if I am not granted access specifically and the shared view is set to be restricted by user or team, I can’t see the view. I want to understand how users are creating views and also be able to delete a view that someone creates if they leave the company. ---
**Author:** ![TWilliams97](https://avatars.discourse-cdn.com/v4/letter/t/ecb155/32.png) [@TWilliams97](https://community.hubspot.com/u/TWilliams97)\ **Post date:** [April 19, 2025, 10:53pm UTC](https://community.hubspot.com/t/shared-custom-views-in-help-desk/107449/2 "2025-04-19T22:53:30Z")
I am an admin/owner who also works in multiple teams-- I would like to be able to see and use the customized team view that is created by team for any given contact vs the general view I have to have that contains alot of irrelevant fields. ---
**Author:** ![SmrtiJRahmat](https://avatars.discourse-cdn.com/v4/letter/s/d26b3c/32.png) [@SmrtiJRahmat](https://community.hubspot.com/u/SmrtiJRahmat)\ **Post date:** [June 6, 2025, 12:59am UTC](https://community.hubspot.com/t/shared-custom-views-in-help-desk/107449/3 "2025-06-06T00:59:13Z")
Hi there! I’m Smrti from the help desk product team. Good news — admins can now have visiblity into all the custom views of a portal via the new **Help Desk** **Views Customization** experience, currently in beta. If you’d like early access, feel free to send us a beta request — we’d love for you to try it out.