several emails under one contact

Smart CRM & Sales Hub Account & Settings
1

hello to everyone,

can you inform if there is any update regarding what if we have several emails under one contact?

thank you

Natassa

2

Hey @Natassa

I’d like to share this article with you Add multiple email addresses to contact. I think this could be related to what you are looking for.

Thanks

Sharon

3

I am having the same issue. I open a contact and emails I have sent to others are shown.

4

Hey @PCantrell

I’m not sure what is issue you are having, I don’t think it’s related to this thread. Could you please share more information?

Thanks

Sharon

5

I am having the same issue as @PCantrell.

Please see the explanation below, noting that we use the Free CRM and have under 15,000 contacts:

Irregularities were noticed on 8/10/2021, wherein most new accounts are automatically associating themselves with accounts who have recently been sent an email via Outlook (using the Outlook Add-on) from different connected users.

Initially, some of the affected accounts were attended to by staff and it was just a matter of un-associating the contacts in the ‘hijacked’ account (leaving the account holder associated) and the relevant emails/information would revert to its original location. For example, Contact “John Doe” has emails for “Jane Doe” and “Johanna Doe” in his contact profile and the emails were associated with John Doe, John Doe, and Johanna Doe and once we un-associated the erroneous emails, the email would remain under the correct contact.

As of today,14 Oct 2021, it seems that the issue has gotten worse, whereby, when un-associated, the emails/ information is now unaccounted for as it is not appearing in the original account and is not showing up when filtered for recent activity. For example, Contact “John Doe” has emails for “Jane Doe” and “Johanna Doe” in his contact profile and the emails are only associated with John Doe even though the email address it was sent to was for Jane and Johanna.

We have not encountered a problem of this sort before and we have been using Hubspot since Sept 2019.

Please advise on what solutions can be found.

6

Please let me know if you hear of any solutions. Glad to hear that I am not the only one.

7

Hi @TPhillip and @PCantrell,

I wanted to let you know that I responded to @TPhillip’s question in this Community post. I’m crossposting here for visibility.

Cheers,

Mia, Community Team

8

I am having the same issues as you & @PCantrell