Settings > Connected Channels > inbox > Send From > Customise from Address - Save Error

Service Hub Tickets & Conversations
1

Hi,

I’m getting an error when updating the Customised Address field and selecting Save.

08f311e6d8814f8eb0303c26dcc3d635

The settings revert back to the default hubspot-inbox.

Online chat directed me to make a post here.

Thanks in advance.

Andrew.

2

Hello @Crackin

Could you please clear your browser cache,and try again to see if the error persists? Are other users also experiencing this error?

If so, could you please provide us a screenshot, the more information, screenshots, and details you can provide, the better I can advise on the next steps.

Thank you,

Pam

3

Hi @PamCotton,

Thanks for replying.

I’ve tried both Safarai and Chrome with browser cache’s cleared. Still getting the same error message.

Please see attached screenshot.

32163i3BA76BDD3041E144.png
32163i3BA76BDD3041E144.png812×509 66.9 KB

Cheers.

Andrew.

4

Hi @PamCotton

I worked it out.

The ‘Hosted email (HubSpot fallback)’ was also setup to use the custom email address info@crackin.com.au

You can’t use the same email address in the fallback address and the Inbox connected to a channel.

Cheers.

Andrew