Setting working hours but calendar is not syncing correctly

Smart CRM & Sales Hub Sales Hub Tools
1

I am using the free version of Hubspot

I have set my time zones correctly and I have set my working hours to:

Monday - Friday 10am - 12pm

Monday - Friday 2pm - 5pm

When I schedule a meeting for myself or for my team - It allows me to still book any time slot

When I go to my meeting scheduling link and try to book as if I were a contact - it says there are no meeting times available. I have troubleshooted this and it says ‘this is outside of available times’

I can’t understand what I am doing wrong, I have set my working times in users and on the meeting scheduler. The time zones are correct everywhere and I have my google calendar linked successfully, but we are hoping to use Hubspot meeting scheduling rather than google calendar.

I have not touched my google calendar and set up any ‘busy periods’

Thanks

2

Hi @HGreen34,

Welcome to the Community!

It sounds like you’ve already double-checked the availability is set within the specific meeting link itself (not just your general user settings) Also it could be worth confirming whether your Google Calendar has any default settings or existing events that HubSpot might be reading as busy time.

Tagging some of our top contributors who may be able to help get to the bottom of this!

Hey @JWingate2, @CarolinaDeMares @SanjayKumar -- Do you have any additional suggestions for @HGreen34 on this?

Thank you!

Sam, Community Manager

3

Hi @HGreen34,

If there are no events in your Google Calendar marked as Busy then the solution is inside HubSpot.

  • Make sure your calendar is still connected in Settings > General > Calendar
  • Inside the meeting link make sure you have the right timezone (same with Google Calendar and your Working hours in HubSpot Settings)
  • Check in meeting links, advanced settings, if you don’t have too big buffer periods, minimum notice time
  • Or too short rolling time
4

Thank you both, I have figured out the problem with the external meeting link not working which is now solved.

However, we typically book all of our meetings with our reps internally. When I go to book a meeting from a ticket with the rep it is allowing any availability, even with the working hours set. Does the working hours only work with the external meeting booking link?

Thanks

Hannah

5

Hi @HGreen34,

Happy to hear that!
If you’re using a scheduling page it will consider the Meeting Link Owner’s working hours and the availability set on the meeting link, like seen here: Create Scheduling pages with the meetings tool

This is typically intended for your Contact’s to book meetings with you, but in short the availability and working hours are based on the connected calendar of the Owner of the meeting link.

Hey @CosminExplore, do you have any additional thoughts on this?

Thanks!
Sam, Community Manager