# Setting Up Second User **URL:** \ **Category:** CRM\ **Tags:** free\ **Created:** [July 24, 2024, 12:58pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746 "2024-07-24T12:58:53Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![hteplowe11](https://avatars.discourse-cdn.com/v4/letter/h/cab0a1/32.png) [@hteplowe11](https://community.hubspot.com/u/hteplowe11)\ **Post date:** [July 24, 2024, 12:58pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/1 "2024-07-24T12:58:53Z")
Hi, We are on the Free Hubspot and am trying to set up another user. As far as I can see Ive given them all the permissions ( super admin). When I try to set up email it says " You dont have permissions to view this thread ". Any ideas? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 24, 2024, 1:00pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/2 "2024-07-24T13:00:08Z")
Hi @hteplowe11, > * * * > > When I try to set up email it says " You dont have permissions to view this thread ". > > * * * Could you specify where exactly you’re configuring this, can you share a screenshot? Best regards ---
**Author:** ![hteplowe11](https://avatars.discourse-cdn.com/v4/letter/h/cab0a1/32.png) [@hteplowe11](https://community.hubspot.com/u/hteplowe11)\ **Post date:** [July 24, 2024, 1:04pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/3 "2024-07-24T13:04:54Z")
![Screenshot 2024-07-24 14.03.00.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/c/4c826ce0f4d098d1d0e89fdca5c886c1138698f7.png) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 24, 2024, 1:06pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/4 "2024-07-24T13:06:16Z")
@hteplowe11 this looks like you’re trying to set up a conversations inbox: [Set up the conversations inbox](https://knowledge.hubspot.com/inbox/set-up-the-conversations-inbox) As a super admin, you should be able to access this. Can you confirm that you’re definitely a super admin? [Manage user permissions](https://knowledge.hubspot.com/user-management/manage-user-permissions) ---
**Author:** ![hteplowe11](https://avatars.discourse-cdn.com/v4/letter/h/cab0a1/32.png) [@hteplowe11](https://community.hubspot.com/u/hteplowe11)\ **Post date:** [July 24, 2024, 1:10pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/5 "2024-07-24T13:10:48Z")
Hi, I am the super admin. Im trying to set up another user. ---
**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\ **Post date:** [July 24, 2024, 1:01pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/6 "2024-07-24T13:01:34Z")
Hi @hteplowe11 What do you mean when you say “When I try to set up email” where in the tool are you. Can you share a screenshot, also one of the error message. Thanks Frank ---
**Author:** ![hteplowe11](https://avatars.discourse-cdn.com/v4/letter/h/cab0a1/32.png) [@hteplowe11](https://community.hubspot.com/u/hteplowe11)\ **Post date:** [July 24, 2024, 1:07pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/7 "2024-07-24T13:07:45Z")
I am the super admin. Its anothe user im trying to add ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 24, 2024, 1:09pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/8 "2024-07-24T13:09:00Z")
@hteplowe11 you’re logged in as a super admin and you’re not able to access the conversations inbox? How / where exactly are you trying to add another user? What should the user be added to? Please provide a bit more detail, there’s not a lot to go by from your previous answers. The shorter your answers, the lower the likelihood of a quick resolution. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 24, 2024, 1:12pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/9 "2024-07-24T13:12:28Z")
@hteplowe11 in that case, please follow these steps: [Add HubSpot users](https://knowledge.hubspot.com/account-management/add-and-remove-users) If you’re getting stuck at any point, please specify where exactly. The screenshot you took is from a conversations inbox – not related to user management or adding users. ---
**Author:** ![hteplowe11](https://avatars.discourse-cdn.com/v4/letter/h/cab0a1/32.png) [@hteplowe11](https://community.hubspot.com/u/hteplowe11)\ **Post date:** [July 24, 2024, 1:12pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/10 "2024-07-24T13:12:40Z")
I can see my Hubspot but on second computer can loginto emails on it ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 24, 2024, 1:14pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/11 "2024-07-24T13:14:01Z")
@hteplowe11 please see my previous reply. > in that case, please follow these steps: [Add HubSpot users](https://knowledge.hubspot.com/account-management/add-and-remove-users) > > If you’re getting stuck at any point, please specify where exactly. > > The screenshot you took is from a conversations inbox – not related to user management or adding users. > > * * * For any additional replies, please provide a longer description of the issue you’re facing including screenshots. The level of detail you’re currently sharing is not enough to help. ---
**Author:** ![hteplowe11](https://avatars.discourse-cdn.com/v4/letter/h/cab0a1/32.png) [@hteplowe11](https://community.hubspot.com/u/hteplowe11)\ **Post date:** [July 24, 2024, 1:21pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/12 "2024-07-24T13:21:31Z")
Thanks ill try and delete and add again. What would stop gmail connecting to hubspot inbox ? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 24, 2024, 1:22pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/13 "2024-07-24T13:22:56Z")
@hteplowe11 you were saying you were trying to add a HubSpot user – what does connecting Gmail have to do with that? Can you please **explain in detail** what exactly you’re trying to do? Where in the HubSpot navigation are you? What is your goal? Which instructions are you following? ---
**Author:** ![hteplowe11](https://avatars.discourse-cdn.com/v4/letter/h/cab0a1/32.png) [@hteplowe11](https://community.hubspot.com/u/hteplowe11)\ **Post date:** [July 26, 2024, 6:36pm UTC](https://community.hubspot.com/t/setting-up-second-user/112746/14 "2024-07-26T18:36:38Z")
Hi Karsten, sorry for the late reply. I wanted to add Gmail so the user can see their email in hubspot as I do now. That should be possible shouldnt it ?