# Setting up "email send frequency safeguarding" issue **URL:** \ **Category:** Email Marketing Tool\ **Tags:** getting-started, email-deliverability\ **Created:** [February 8, 2022, 4:18pm UTC](https://community.hubspot.com/t/setting-up-email-send-frequency-safeguarding-issue/51114 "2022-02-08T16:18:42Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![KatySteptoeMF](https://avatars.discourse-cdn.com/v4/letter/k/a183cd/32.png) [@KatySteptoeMF](https://community.hubspot.com/u/KatySteptoeMF)\ **Post date:** [February 8, 2022, 4:18pm UTC](https://community.hubspot.com/t/setting-up-email-send-frequency-safeguarding-issue/51114/1 "2022-02-08T16:18:42Z")
Hi Guys! I am trying to set up the email send frequency safeguarding and was trying to follow the instructions in this blog: > **[Set up an email frequency safeguard](https://knowledge.hubspot.com/marketing-email/set-up-an-email-frequency-safeguard)** > > Learn how to set up an email frequency safeguard for your marketing emails to limit the number of emails contacts receive in a period of time. However when I go into my settings tab I don’t have the option of “Send frequency” under Marketing \> Email. Has this moved? Is anyone else having this issue? We are a HubSpot partner with full levels of access so don’t think there should be any restrictions on our settings etc. Any help is greatly appreciated 😀 Thanks! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 8, 2022, 4:21pm UTC](https://community.hubspot.com/t/setting-up-email-send-frequency-safeguarding-issue/51114/2 "2022-02-08T16:21:34Z")
Hi @KatySteptoeMF, In my portal it’s where it’s supposed to be 😄 ![karstenkoehler_0-1644337237090.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/6/06be0fd529ef1ee8c48c924d001e83426b1ef2a3.png) If it doesn’t appear, you could also try this link: [Email](https://app.hubspot.com/settings/123456789/marketing/email/frequency) (replacing 123456789 with your portal ID) There’s always the chance you’re on a beta version of the settings and things are being re-organized. In that case, I’d recommend reaching out to HubSpot support to confirm. Hope this helps! ---
**Author:** ![KatySteptoeMF](https://avatars.discourse-cdn.com/v4/letter/k/a183cd/32.png) [@KatySteptoeMF](https://community.hubspot.com/u/KatySteptoeMF)\ **Post date:** [February 8, 2022, 4:25pm UTC](https://community.hubspot.com/t/setting-up-email-send-frequency-safeguarding-issue/51114/3 "2022-02-08T16:25:54Z")
Thanks for your help Karsten! Still no luck so will reach out to HubSpot to see if they can make it appear for me - really appreciate your speedy response though! Have a fa day 😊 ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 8, 2022, 4:28pm UTC](https://community.hubspot.com/t/setting-up-email-send-frequency-safeguarding-issue/51114/4 "2022-02-08T16:28:50Z")
Sure, happy to, @KatySteptoeMF! Once you have an answer (or you feel this issue is resolved) you can accept my earlier post as a solution. I’d appreciate it 🙂 Have a great day! ---
**Author:** ![AMonohan](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@AMonohan](https://community.hubspot.com/u/AMonohan)\ **Post date:** [September 1, 2022, 2:11pm UTC](https://community.hubspot.com/t/setting-up-email-send-frequency-safeguarding-issue/51114/5 "2022-09-01T14:11:46Z")
I’m having the same issue in setting up email frequency because the tab is not showing. After further investigation on the blog, it says it applies to HubSpot Enterprise. I am on the Pro version. This functionality should be standard on all versions to protect HubSpot’s & the business’s sending reputation. It is standard on all other marketing automation platforms I’ve worked with.