Setting up business hours for the live chat

[leo_rocher]

Hi,

The setup of business hours doesn’t seems to work for the live chat.

We have the live chat setup on our website + the business hours setup in our config but nothing changes in the chat when we are outside of the business hours.

[sharonlicari]

Hey @leo_rocher

I am wondering if you still having this issue, if so could you please share the URL where the chat has been set up?

Thank you

Sharon

[kellykjudd]

Hello Sharon -

We are experiencing the same issue on https://affinityconsulting.com. Our availability settings are as shown in this screenshot. We are receiving chat inquiries on weekends and after hours regularly.

[sharonlicari]

Hi @kellykjudd

Welcome to the Community!

Do you have set up a bot to display outside of business hours? Based on this article the Availability setting only applies to chatflows with bots.

Thanks

Sharon

[kellykjudd]

Hi Sharon,

We have not created a bot per the article you reference, nor do any of our settings indicate the use of a bot. We do, however, ask visitors for their email address (see screenshot).