Spoiler
HI,
Im a new hubspot admin, previously familiar with Salesforce. Ive just started to add a new user but when I set her up after she connected her email to hubspot, she can only send emails from my email address…not hers. She also sees every email that Ive recieved. How do i adjust so she is able to send emails from her email address and not mine/admin
Hi @mpurkayastha ,
This should not happen. Would you mind going through these articles and trying to connect the personal email and check with user settings in the hubspot again
https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
Hi @mpurkayastha,
Would you share some more details on how you added her as a user and how she has connected her email address?
The correct steps can be found here:
Could you confirm that both of you connected your personal inboxes and not by accident a team email channel / conversations inbox? The latter is shared among users while a connected personal inbox is tied to the user’s email address.
If this is not it, could you share some more details of where this is occurring (on a contact record?) and potentially screenshots of email composer pop-up in HubSpot, with the incorrect sender address showing?
Best regards!