# Setting OPT-IN via API **URL:** \ **Category:** APIs & Integrations\ **Tags:** professional\ **Created:** [January 21, 2021, 9:21pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598 "2021-01-21T21:21:57Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![BusinessLanding](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/businesslanding/32/30597_2.png) [@BusinessLanding](https://community.hubspot.com/u/BusinessLanding)\ **Post date:** [January 21, 2021, 9:21pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/1 "2021-01-21T21:21:57Z")
We are having trouble setting the OPT-IN status of contacts in clients Hubspot account. The documentation between V1 and V3 API does not seem consistant: 1. We use the API to create a HubSpot _contact_ from our back-end system (OK) 2. At this point the _contact_ cannot be sent any emails from, for example, HubSpot dashboard as the OPT-IN is not set and we have GDPR enabled. We tested and could manually set the opt-in via the dashboard & could then send emails to _contact._ 3. We tried the [v1 API call to set OPT-IN](https://legacydocs.hubspot.com/docs/methods/email/update_status) but this appears to have no effect at all. 4. We tried the [POST /communication-preferences/v3/subscribe v3 API call](https://developers.hubspot.com/docs/api/marketing-api/subscriptions-preferences) to subscribe and with a :legalBasis and this correctly updates the _contact_ record. However we still cannot send an email from the dashboard unless we first mainally set the OPT-IN status. Is this the correct precedure as it seems like we are missing a v3 API call to set the general status of _contact_ to OPT-IN? ---
**Author:** ![dennisedson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dennisedson/32/28044_2.png) [@dennisedson](https://community.hubspot.com/u/dennisedson)\ **Post date:** [January 25, 2021, 5:29pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/2 "2021-01-25T17:29:42Z")
Hello @BusinessLanding Apologies for delayed response šŸ˜… I am going to test this in my account and see if I have same issue. @MatthewShepherd , @tjoyce , have you all encountered this before? ---
**Author:** ![zwolfson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/zwolfson/32/81360_2.png) [@zwolfson](https://community.hubspot.com/u/zwolfson)\ **Post date:** [February 5, 2021, 7:16pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/3 "2021-02-05T19:16:49Z")
Hi @BusinessLanding , Could you share an example of a contact who should be opted in to receive and email and the email you are attempting to send them? Iā€™m not able to reproduce the behavior you describe. Some things to note for the sake of being thorough. - V3 API is definitely the way to go for GDPR enabled accounts - Make sure the subscription ID youā€™ve opted them into matches the subscription type for the email you are trying to send. - If this is a sales email, there is a special subscription type for that called One To One - You can get the ids of all the subscriptions in your account from `/communication-preferences/v3/definitions` Feel free to direct message me any links or request examples you donā€™t feel comfortable posting here. Thanks, Zack ---
**Author:** ![BusinessLanding](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/businesslanding/32/30597_2.png) [@BusinessLanding](https://community.hubspot.com/u/BusinessLanding)\ **Post date:** [February 10, 2021, 4:43pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/4 "2021-02-10T16:43:07Z")
Thanks. Before I try that again I want to make sure we are talking about the same thing: We want to use the API set the opt-in (or even double opt-in) for all current subscriptions. We donā€™t want manual intervention from the dashboard and we want to avoid this: ![37811iAB0C7E9047282928.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/0/c0f020222b1b83c6d13e7a92b3c698e5b080b6d4.png) Is this possible from the API? ---
**Author:** ![zwolfson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/zwolfson/32/81360_2.png) [@zwolfson](https://community.hubspot.com/u/zwolfson)\ **Post date:** [March 15, 2021, 9:47pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/5 "2021-03-15T21:47:48Z")
Hi @BusinessLanding so sorry for the very late reply. Opting your contacts into all current subsciption types is definitely possible via the API. I need to confirm with others intnerally on how having double opt-in impacts this. I donā€™t believe that itā€™s possible to set a contact as dobule opt in confirmed through the API but I need to confirm that. ---
**Author:** ![BusinessLanding](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/businesslanding/32/30597_2.png) [@BusinessLanding](https://community.hubspot.com/u/BusinessLanding)\ **Post date:** [March 17, 2021, 12:44pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/6 "2021-03-17T12:44:48Z")
Thanks, we are making some progress,. To quote you, it seems that the key question is this: > * * * > > I donā€™t believe that itā€™s possible to set a contact as dobule opt in confirmed through the API but I need to confirm that. > > * * * Weā€™d very much appreciete is you could clarify this as soon as possible. ---
**Author:** ![softway](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/softway/32/20791_2.png) [@softway](https://community.hubspot.com/u/softway)\ **Post date:** [June 27, 2023, 1:14pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/7 "2023-06-27T13:14:10Z")
Hi, have you reached any conclusion as to how to create/update a contact via API and HS sending opt-in email confirmation? ---
**Author:** ![BusinessLanding](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/businesslanding/32/30597_2.png) [@BusinessLanding](https://community.hubspot.com/u/BusinessLanding)\ **Post date:** [August 23, 2023, 6:45pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/8 "2023-08-23T18:45:23Z")
Sorry for the late reply, but yes, we did eventually get it working (without help from Hubspot). Basically you need to get all the subscription IDs, then explicity opt-in to each subscription. We used API V3, Ruby and [GitHub - HubSpot/hubspot-api-ruby: HubSpot API Ruby Client Libraries for V3 version of the API Ā· GitHub](https://github.com/HubSpot/hubspot-api-ruby) So you will have something like this: body = { emailAddress: self.email, subscriptionId: subscription\_id, legalBasis: ā€œCONSENT\_WITH\_NOTICEā€, legalBasisExplanation: ā€œ#{reason} on #{Time.now}}ā€ } begin api\_response = api\_client.communication\_preferences.status\_api.subscribe(body: body) rescue Hubspot::CommunicationPreferences::ApiError =\> e # # Error may be caused because the contact is already # subscribed. The API does not return a specific error code ---
**Author:** ![BusinessLanding](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/businesslanding/32/30597_2.png) [@BusinessLanding](https://community.hubspot.com/u/BusinessLanding)\ **Post date:** [February 10, 2021, 6:24pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/9 "2021-02-10T18:24:43Z")
Interestingly a related post has just poped up below this thread, itā€™s in German but it seems to suggest that what we are trying to do via the API is impossible: [https://community.hubspot.com/t5/Fragen-Tipps-bew%C3%A4hrte-Methoden/Setzen-von-Double-Opt-In-%C3%BCber-API/m-p/356790/highlight/true#M325](https://community.hubspot.com/t5/Fragen-Tipps-bew%C3%A4hrte-Methoden/Setzen-von-Double-Opt-In-%C3%BCber-API/m-p/356790/highlight/true#M325) ---
**Author:** ![hossi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/hossi/32/39641_2.png) [@hossi](https://community.hubspot.com/u/hossi)\ **Post date:** [March 17, 2021, 1:18pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/10 "2021-03-17T13:18:26Z")
It seems I am not the only one having challenges using the API when GDPR options are enabled. I just opened an issue regarding the form submit API. [https://community.hubspot.com/t5/APIs-Integrations/Opting-out-of-email-subscription-via-forms-API-with-GDPR-options/m-p/419435](https://community.hubspot.com/t5/APIs-Integrations/Opting-out-of-email-subscription-via-forms-API-with-GDPR-options/m-p/419435) ---
**Author:** ![zwolfson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/zwolfson/32/81360_2.png) [@zwolfson](https://community.hubspot.com/u/zwolfson)\ **Post date:** [April 2, 2021, 8:27pm UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/11 "2021-04-02T20:27:33Z")
@hossi and @BusinessLanding I was able to do some testing and confirmed with the team that double opt and GDPR subscriptions are seperate concepts. You cannot set double opt-in via the API. If a contact is created via the Form Submissions API, they can then receive the dobule opt-in email. -Zack ---
**Author:** ![BusinessLanding](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/businesslanding/32/30597_2.png) [@BusinessLanding](https://community.hubspot.com/u/BusinessLanding)\ **Post date:** [August 17, 2021, 11:41am UTC](https://community.hubspot.com/t/setting-opt-in-via-api/30598/12 "2021-08-17T11:41:23Z")
This is a means that Europeayn websites cannot be used to register opted-in subsribers on Hubspot. This seems to be a significant omission. Is there a plan to provide a solution? Is there a suggested work-around?