For sure this is a needed feature. It would help me have a real working knowledge of the efficiency of each channel, how to allocate my resources, and help agents answer questions faster/better.
Any update on when this could be available?
For sure this is a needed feature. It would help me have a real working knowledge of the efficiency of each channel, how to allocate my resources, and help agents answer questions faster/better.
Any update on when this could be available?