|
First Time to Respond and Time to Close in Business Hours
|
21
|
13423
|
January 29, 2025
|
|
Possibility to make reports through “business hours”
|
24
|
8266
|
January 27, 2025
|
|
Time to Close and Time to First Reply Taking Business Hours into Account
|
108
|
40998
|
September 24, 2026
|
|
Filters Reports Response Time Tickets- Exclude weekends and Holidays
|
11
|
2559
|
July 11, 2025
|
|
Reporting - include or exclude turn around times outside of business hours
|
0
|
167
|
November 12, 2024
|