Not only would this help in reporting for all companies that do not offer 24 hour support, but it would also enable them the ability to ensure they are fulfilling on Service Level Agreements. Hugely important for any ticketing system.
Not only would this help in reporting for all companies that do not offer 24 hour support, but it would also enable them the ability to ensure they are fulfilling on Service Level Agreements. Hugely important for any ticketing system.