# Setting a limit for ticket assignment in workflow

**URL:** <https://community.hubspot.com/t/setting-a-limit-for-ticket-assignment-in-workflow/90129>\
**Category:** HubSpot Ideas\
**Tags:** workflows\
**Created:** [September 21, 2023, 12:56am UTC](https://community.hubspot.com/t/setting-a-limit-for-ticket-assignment-in-workflow/90129 "2023-09-21T00:56:25Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![shahwang](https://avatars.discourse-cdn.com/v4/letter/s/e56c9b/32.png) [@shahwang](https://community.hubspot.com/u/shahwang)\
**Post date:** [September 21, 2023, 12:56am UTC](https://community.hubspot.com/t/setting-a-limit-for-ticket-assignment-in-workflow/90129/1 "2023-09-21T00:56:25Z")

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Hi Team,

Currently, there is no workflow to set a limit for ticket assignment in workflow and I think it’s a good feature to add in workflow.

For example, if A and B users are part of a round robin ticket workflow and they both reach 15 tickets in their queue. Then, the overflow tickets are routed to C user instead once both A & B reach the set maximum limit.

Thank you.

Shane

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