We would like this as well!
Yesss please!
This would still be beneficial, we’d prefer not to go back to calendly and have more complicated workflows to account for this.
We typically have one person who does the discovery calls, and when he’s out of the office, two others fill in for him. All three users have different schedules and different parameters (one wants no buffers, one wants 20 minutes). The round robin will not work for these situations which is really frustrating. We’re paying thousands a year to have one system but that system doesn’t work in an intelligent way in this circumstance.
I’m running into this problem now and so bummed to see this was first raised in 2021
We now have enough salespeople using HubSpot that round robin can be used, and I was really disappointed to see that we can only use one schedule. I’d love to go back to the team with a solution but I’m brainstorming and looking through the Community for workarounds/hacks and I’m not getting anywhere. I see this as an issue not just for reps in different time zones, as many have pointed out, but also just for general workflow. Some people like to receive calls during a certain window depending on their work style and general availability. It seems like a no-brainer. Does anyone from HubSpot have an update on this?
My team also requires this functionality. There are three of us each available to field scheduled calls. Right now one takes Tuesday, one Wednesday and the other Thursday. However, we can only connect one person’s calendar leaving that person to manually assigned scheduled calls to the others. It would be optimal if our team can connect 3 calendars to a single round robin queue, and custom update our availability so hubspot knows to assign leads to salesperson 1 on Tuesday, sales person 2 on Wednesday etc.
This is now possible by setting your team’s ‘working hours’ in settings individually for each team member. A great update I just wish it was posted in this forum. It was released in July!
Is this still pending?
Hello!
I’m Melissa, the Product Manager for the Meetings tool at HubSpot. Thank you so much for sharing your feedback here. We currently do not have plans for this work as my team is prioritizing some other solutions that are work in progress. However, I wanted you all to know that I saw and understand this feedback and will keep it in mind for future planning.
In the meantime, I wanted to make sure this thread was aware that you can now set working hours for individual users on their user profiles. While this will not help with needing different availabilities for different types of meetings/scheduling pages, this can at least help ensure that each round robin member is only booked within their working hours that they/you set up. With working hours, you can set your scheduling page to have wide open availability and then trust working hours to ensure that your round robin members are only booked during hours you want them being booked. This allows you to have multiple people on a single scheduling page, each with different available hours.
Once you set up working hours, just be sure to go into those scheduling pages and turn on the setting “Consider working hours”.
working hours setting in scheduling pagesThanks!
Melissa
