# Set up Notification for ticket

**URL:** <https://community.hubspot.com/t/set-up-notification-for-ticket/114082>\
**Category:** CRM\
**Tags:** professional\
**Created:** [August 8, 2024, 2:41pm UTC](https://community.hubspot.com/t/set-up-notification-for-ticket/114082 "2024-08-08T14:41:47Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![EKelly4](https://avatars.discourse-cdn.com/v4/letter/e/e8c25b/32.png) [@EKelly4](https://community.hubspot.com/u/EKelly4)\
**Post date:** [August 8, 2024, 2:41pm UTC](https://community.hubspot.com/t/set-up-notification-for-ticket/114082/1 "2024-08-08T14:41:47Z")

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I’m trying to set up a notification that reminds the ticket owner that the ticket has not left the first stage of “new ticket” in 2 days. How do i use the properties for the next stage, do i have to create a new one?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 8, 2024, 2:44pm UTC](https://community.hubspot.com/t/set-up-notification-for-ticket/114082/2 "2024-08-08T14:44:24Z")

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Hi @EKelly4,

This is simpler than it looks.

1. Enroll tickets when ticket status = new
2. Add delay of 2 days
3. Add internal email notification to ticket owner
4. Click into the enrollment criteria again and in the left sidebar, under Unenrollment, specify ticket status = [all other stages than new]

This means that all tickets will enroll into this workflow – and unenroll once they leave the new status. Should they however still be there after 2 days, the notification would be sent.

 ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/4/14ae1ad27ab156a3f4dbcadd44cad981e44f5203.png)

Best regards!