Set up a Out of Office Flow for HelpDesk and ChatBot

HubSpot Ideas
1

Since HelpDesk is mainly used by our Customer-Facing Team, it would be helpful to have an automatic Out of Office reply sent to customers who email us after working hours.

After 6 PM, these tickets should receive an auto-reply and remain under “New” for the team to review once operations resume. We also hope this can be applied during festive periods that fall on weekdays when the team is away.

For the ChatBot, we understand that a notice can be displayed to inform customers that we’re away. However, if a customer reaches out after hours or during a period when the team is unavailable, and my AI Bot is unable to assist, would it be possible for the ChatBot to automatically create a HelpDesk ticket for the team to follow up on later?

2

Would also need this!

Our customer service team is off on weekends, and we’ve noticed that some customers send multiple emails during that time, wondering why they haven’t received a response (even though our office hours are posted everywhere haha). It would be helpful to set up an automatic reply in the help desk for non-business hours to let customers know we’ll get back to them once we’re back in the office.