# Set ticket owner based on first reply

**URL:** <https://community.hubspot.com/t/set-ticket-owner-based-on-first-reply/54740>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [April 11, 2022, 7:38am UTC](https://community.hubspot.com/t/set-ticket-owner-based-on-first-reply/54740 "2022-04-11T07:38:26Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Levi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/levi/32/21492_2.png) [@Levi](https://community.hubspot.com/u/Levi)\
**Post date:** [April 11, 2022, 7:38am UTC](https://community.hubspot.com/t/set-ticket-owner-based-on-first-reply/54740/1 "2022-04-11T07:38:26Z")

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We just want to set the ticket owner to the first reply agent. So if a employee reply from out the ticket (not fromout conversation inbox) set the ticket owner automatic to the agent who replied fromout the ticket :).

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**Author:** ![APhan](https://avatars.discourse-cdn.com/v4/letter/a/46a35a/32.png) [@APhan](https://community.hubspot.com/u/APhan)\
**Post date:** [May 5, 2022, 6:39pm UTC](https://community.hubspot.com/t/set-ticket-owner-based-on-first-reply/54740/2 "2022-05-05T18:39:04Z")

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I also want to know the how to do this too. Can anyone advise? Thank you

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**Author:** ![JHerseth](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@JHerseth](https://community.hubspot.com/u/JHerseth)\
**Post date:** [May 5, 2022, 10:08pm UTC](https://community.hubspot.com/t/set-ticket-owner-based-on-first-reply/54740/3 "2022-05-05T22:08:19Z")

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That has been our issue as well, we are an online distributor and most of our communication is through Hubspot. It would be nice if the system were able to recognize who has been working with who ( the first agent to reply back on that thread) and assign the tickets accordingly.

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**Author:** ![JJumatay](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@JJumatay](https://community.hubspot.com/u/JJumatay)\
**Post date:** [June 9, 2022, 9:56am UTC](https://community.hubspot.com/t/set-ticket-owner-based-on-first-reply/54740/4 "2022-06-09T09:56:25Z")

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This is a very helpful function and I’m surprised that Hubspot still doesn’t have it. I’m having a hard time managing our tickets because people tend to set the ticket owner. I regret agreeing to switch to Hubspot.