# Set call outcome via API

**URL:** <https://community.hubspot.com/t/set-call-outcome-via-api/11723>\
**Category:** APIs & Integrations\
**Created:** [January 11, 2018, 12:42am UTC](https://community.hubspot.com/t/set-call-outcome-via-api/11723 "2018-01-11T00:42:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [January 11, 2018, 12:42am UTC](https://community.hubspot.com/t/set-call-outcome-via-api/11723/1 "2018-01-11T00:42:26Z")

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I have a question. I know that you can pull call outcomes via API indirectly by parsing the engagements dispositions property. However, can you also set a call outcome via this same property? And if not… why not? This seems like a really really obvious oversight otherwise…

I know that you are pushing the calling feature, but that doesn’t track inbound calls (which is highly weird for an ‘inbound’ platform btw…). Because of that we had to stay with Ring Central and use tenfold as a connector. But now they are telling me that their call disposition tool can’t interact with hubspot’s API to set the call outcome?

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**Author:** ![Derek\_Gervais](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/derek_gervais/32/17429_2.png) [@Derek\_Gervais](https://community.hubspot.com/u/Derek_Gervais)\
**Post date:** [January 11, 2018, 6:54pm UTC](https://community.hubspot.com/t/set-call-outcome-via-api/11723/2 "2018-01-11T18:54:39Z")

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Hi [@ApprovedAg](https://community.hubspot.com/u/approvedag),

You can set a call’s outcome by setting the `disposition` field when creating the engagement. For internal reasons, the `disposition` field accepts a set of IDs; you can see which IDs correspond to which call outcomes in the following FAQ article:

![]() [developers.hubspot.com](https://developers.hubspot.com/call-outcome-vs-disposition)

### [Call Outcome vs Disposition](https://developers.hubspot.com/call-outcome-vs-disposition)

It’s possible to infer a call engagement’s Call Outcome based on the disposition field included in the engagement’s meta data. The included table exists as a reference, detailing which disposition values correspond to which Call Outcome values.