# ServiceHub: SLA

**URL:** <https://community.hubspot.com/t/servicehub-sla/21095>\
**Category:** HubSpot Ideas\
**Tags:** help-desk, account-settings\
**Created:** [May 22, 2020, 3:50pm UTC](https://community.hubspot.com/t/servicehub-sla/21095 "2020-05-22T15:50:01Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![liberworm](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/liberworm/32/18373_2.png) [@liberworm](https://community.hubspot.com/u/liberworm)\
**Post date:** [May 22, 2020, 3:50pm UTC](https://community.hubspot.com/t/servicehub-sla/21095/1 "2020-05-22T15:50:01Z")

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It would be great to be able to enable service level agreement criteria for tickets. We currently use workflows to do this but it is a cumbersome approach.

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_[View the full topic](https://community.hubspot.com/t/servicehub-sla/21095)._