How can I set deadlines automaticaly based on the creation date of a ticket depending on the ticket service type, priority, c…

Hi @Raythien I’m not sure if this will help - but you can set an SLA for how long a ticket can stay in a particular pipeline…

Hello everyone -- I’m excited to share this functionality; Service Level Agreements (SLAs) is now live for all Service Hub Pr…

@PedroRodrigues currently there are no SLA management tools for tickets. Using workflows as you have done is the closest you …

This is the one feature that is preventing us from transitioning over from Zendesk. Please create some knowledge base article…

It’s a MUST HAVE the SLA tool. We need to know if a ticket is inside the SLA or no so that we can work with the team to prior…

@Brittany-RG if your customers all have a very similar SLA, you can use workflows and put the amount of days/minutes as a del…

Hey Daryn can you share more about the customer portal and do you know if there’s a beta? We just transitioned to Hubspot and…

Thanks for the reply @darynsmith . That is helpful and much appreciated. Though, our biggest struggle now is that we use busi…

My organization just switched to HubSpot for sales and marketing, and we would like to switch for service desk as well. Howev…

Thank you Daryn. As was already written by some of the other users, the fact that there are no operating hours prevents this…

Hi, I like your solution but sadly, it’s not enought, because it depend on business hours too. Exemple : - Office open fron…

Service SLA and ITSM

Service Hub Tickets & Conversations

Brittany-RG April 8, 2020, 6:18pm 5

Following this thread. Figuring out the best way to handle SLAs in HubSpot Tickets is a pain point for me right now. Would love some insight and or updates.

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Service SLA and ITSM

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