Service Level Agreements Best Practices

[Bayanitani89]

Hello @kennedyp

Thank you for the prompt reply. I ended up emailing the support

Unfortunately many of these options are not available. But on the bright side, several ones are already suggested by fellow users…so let’s see and hope for the best!
Ideas Upvoted:

• Pause SLA feature
• add task from conversations inbox
• SLA should be status aware